Body Shop

Click here for important information on Georgia law concerning your repair shop choices.

Here at Service 1st Auto Care Collision Customer Service is our #1 priority, along with superior vehicle repairs. Our goal is to make sure you are 100% satisfied, and we go the extra mile to guarantee that.

The common view of a "body shop" is one of mistrust, deceit, fraud and confrontational. We provide a standard of excellence that associates the name "Service 1st Auto Care Collision" with trust, quality, efficiency, and a customer-friendly environment.

We aim to make the repair process painless and effortless for you. Our focus is to repair your collision-damaged vehicle as quickly and efficiently as possible, while preserving the value of your vehicle by performing all necessary repairs to the manufacturer's specifications. We employ certified technicians and have the most up-to-date, state-of-the-art equipments. Our employees are knowledgeable and experienced. We take pride in assisting you through the rough times that come along with any auto collision. Our trained staff is here to help you in the entire auto collision process - from the moment of collision...to the time your vehicle is driven from our facilities.

Service 1st Auto Care Collision is equipped with state-of-the-art equipments allowing for production of original color and finish. Service 1st Auto Care Collision meets and exceeds the highest level of standards. Vehicles are buffed, polished, detailed, and hand waxed to restore "the new car look", prior to pick up regardless of what area on the vehicle was repaired.

We provide towing services if needed, just call 404-217-3839. Service 1st Auto Care Collision is a first-rate auto repair and refinishing center located in Lithonia.

• Your car is the second largest investment you're likely to make. Have it repaired professionally to protect its value and your safety.
• Do not drive a car that could be unsafe because of damage.
• Where you take your car for repairs is YOUR CHOICE. The insurance company can ask you to take your car to a particular body shop for an estimate, you only have to take it there to get the estimate. You do not have to have it repaired there. Once you have the estimate take it to the paint & body shop of your choice. You may leave your car with us and ask the insurance company to inspect it here at Service 1st Auto Care. Your insurance company cannot require you to have the repairs made at a specified shop. You are the consumer, you are in control.
• You are not required by law to obtain more than one estimate or appraisal.
• Commonly you will find differences in repair estimates because all the necessary work may not be included. If you're not sure why one estimate is different from another, please ask us.
• Choose a body shop that prefers to use original equipment manufacturer's (OEM) replacement parts.
• After the accident call us 770-484-4905 and we will help you file your claim.
• Towing services available: 404-217-3839
• We can process any claim from any insurance company for direct repair.
• State of the Art Facility.
• We use PPG paint.
• Detail our customers' cars after the work is completed.
• Best guarantee & warranty the industry has to offer.

Preferred insurance shops are not allowed to give customers back any incentives and normally work on a tighter budget thus saving the insurance company money-we prefer to pass the savings on to the customer.

The Repair Process:

We thoroughly inspect the damaged to your vehicle and prepare a preliminary estimate, and provide it e to you and/or your insurance company.

The repair process does not begin until we receive written authorization to proceed. The damaged portion of the vehicle is dismantled and inspected for any concealed damages. Following to any additional damage, we prepare a supplemental and submit it to you and/or your insurance company for approval before the repair process continues.

Upon approval of repairs, our expert technicians will repair/replace the damaged parts in compliance to the written estimate. The decision to repair or replace damaged parts depends on the degree of damage and the cost effectiveness of repairing or replacing. Upon completion of repairs, the vehicle goes to our paint department for refinishing.

Proper preparation is vital to the refinishing process. The next step in the process are sanding and priming of the parts. The paint is computer-mixed to match the manufacturer's original color by using the paint code on your vehicle. Often the paint has to be blended onto the adjacent panels on the vehicle in order to compensate for slight variations in color that occur because of differences in the manufacturers' finishes or aging of the paint on the vehicle.

Next, the base coat is applied. Vehicles that use a three-stage paint system will get a second color applied to it. Lastly, a clear coat is applied, and once the finish has cured, the vehicle is buffed and cleaned.

Items such as door handles that were removed before painting the vehicle are installed. The vehicle is inspected and approved for pick-up. 100% Customer satisfaction is our #1 goal, at Service 1st Auto Care.